Business Process Management Solutions
Process transformation and re-engineering for successful businesses.
Providing transformational benefits to clients
Omni-Channel Business Process Management
Make your organization more agile, improve customer satisfaction and experience and achieve operational savings -all the time.
With our BPM services through our “Smart Basics” delivery model coupled with strong transition methodology & robust governance model, organizations can propel forward. You can quickly automate business processes and increase productivity using proven workflow management tools and integration software packages. With extensive global experience across industries, we can create a flexible process platform tailored to your business needs.
In addition, Grassroots has deployed Hub n Spoke BPO model where services get delivered in both Urban & Non-Urban centres in India to take advantage of low-cost operations, backed by proven in-house practices and delivery mechanisms.
Customer Lifecycle Management
Our Cradle to Grave service offerings ensure that at every customer touch point, regardless of the channel, service levels are consistent with our in-house developed solutions and customer interaction methodologies.
We closely work with our clients on various revenue enhancement programs such as up-selling and cross-selling. We provide appropriate tools and solutions to analyze the customer requirements and support the revenue maximization activity.
We understand the importance of implementing the processes without business impact at transition stage. Also critical to a successful transition and implementation, is overcoming various unforseen scenarios; we provide that “Agility”.
We believe that the client doesn’t need mere services, but they need comprehensive solution to manage their services. We at Grassroots deploy a “Solution Approach” to every activity that we deliver by identifying areas of optimization and provide cost benefit to our clients . We use various technology platforms to design the delivery model for service requirements.
Portout Retention Management System For Telecom Service Providers.
Manage FOS remotely, track performance, Geo tagging of transactions, track attendance and much more.