Business Process Management Solutions

Process transformation and re-engineering for successful businesses.

Providing transformational benefits to clients

Make your organization more agile, improve customer satisfaction and experience and achieve operational savings -all the time.

With our BPM services through our “Smart Basics” delivery model coupled with strong transition methodology & robust governance model, organizations can propel forward. You can quickly automate business processes and increase productivity using proven workflow management tools and integration software packages. With extensive global experience across industries, we can create a flexible process platform tailored to your business needs.

In addition, Grassroots has deployed Hub n Spoke BPO model where services get delivered in both Urban & Non-Urban centres in India to take advantage of low-cost operations, backed by proven in-house practices and delivery mechanisms.

Our Cradle to Grave service offerings ensure that at every customer touch point, regardless of the channel, service levels are consistent with our in-house developed solutions and customer interaction methodologies.

We closely work with our clients on various revenue enhancement programs such as up-selling and cross-selling. We provide appropriate tools and solutions to analyze the customer requirements and support the revenue maximization activity.

Our Approach