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Business Process Management Solutions

Setting Benchmarks Through Process

Re-Engineering and Enabling Business Transformations

Our Business Process Management Solutions help accelerate innovation, increase productivity, reduce costs, and optimize asset utilization.

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CONSULTING SERVICES

OPERATIONS CONSULTING

Our approach to contact centre operations consulting is to listen, analyze, provide unbiased data-based feedback and be a catalyst for change. Be it in implementing new processes, technology, knowledge transfer, or in applying our proven methodologies and industry-specific domain expertise to add an extra edge and bandwidth to a client’s team.

The solutions we offer under Operations Consulting are:

    Business Process Re-Engineering
    Driving Cost Optimization Benefits
    Six Sigma and Lean Projects
    Bench-marking

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GREEN FIELD SET-UP

The years of expertise and in-depth understanding of the ITES industry that our team of BPM consultants brings with them enables Grassroots to offer our clients the ability to quickly set up contact centers, build & deploy solutions as well as establish captive operations while minimizing unmitigated risks.

TECHNOLOGY CONSULTING

Not only do we at Grassroots understand the operations standpoint of BPMS operations, but we are also well-equipped to address our clients’ technological needs as well. We provide everything from voice and data platforms to customizable CRM applications and tools, enabling our clients to hit the ground running right from the start.

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OUTSOURCING SERVICES

OMNI-CHANNEL BUSINESS PROCESS MANAGEMENT

Grassroots has a proven track record for successful business transitions and process governance, which, when coupled with our strategic software solutions and workflow management tools, gives our clients the momentum they require to propel forward. Our Hub and spoke business model allows clients to offer services across both, urban and non-urban marketplaces using our stellar business practices and delivery mechanisms.

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CUSTOMER LIFECYCLE MANAGEMENT

Our teams follow industry standard best practices and customer interaction methodologies to ensure our service levels remain consistent across all customer touch points, irrespective of the channel of communication.

REVENUE
MANAGEMENT

We provide our clients with tools and solutions that enable them to successfully run revenue enhancement campaigns for activities like up-selling and cross-selling.

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HR SERVICES

Our services include Permanent & Contract Staffing, Recruitment Process Outsourcing model, Payroll processing & Hire, and Train Deploy model. This service is backed by an in-house based tech enabler – “Payfiller”, to manage the entire life cycle of an employee.

Its functionality includes Employee Details Creation, Attendance Management System, Payroll Processing, Statutory Deduction & Payments, Claims Approval & Processing, Ticketing System, and Extensive Reports for Management.

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HEALTHCARE SERVICES

With more than two decades of experience with companies like Infosys, Airtel, HGS, Perot Systems & more, Grassroots creates strategic solutions to build centers of excellence and productivity for healthcare clients.

MARKETING SOLUTIONS

"The multimedia gamechanger your brand deserves

We are your one-stop affordable destination for all production needs. We specialize in mixing, mastering audio, shooting, editing videos, marketing your brand on social media, and much more!​

What makes us unique is that we know you because we ARE you!

As a service, we are about high quality at affordable rates, ensuring that your ideas are not bound by a budget! 

Our services in Audio include recording, editing, mixing, mastering, re-amping, postproduction, sound design, SFX, Jingles & Background scores.  

On the Video side, it includes videography, editing, basic animation, corporate videos, vlogs, music videos, showreels & promotional videos. 

Finally, with respect to social media, we engage our clients with Social media strategy, campaigns & management, Ad campaigns, Search Engine Optimization, website development, website audits, content creation & moderation. 

BUSINESS APPLICATION AND PRODUCTS

VOICE PLATFORMS

A large part of the contact center operations revolves around efficient voice capabilities and Grassroots has just the solution to address that need. Asterisk is an open-source telephony platform that is deployed via IP BPX and is integrated with E1 PRI, predictive dialer capabilities, SIP Trunks, Automated Call Distribution, IVR broadcasting capabilities, missed call service, and an automated dialer for improved efficiency. Asterisk is capable of being integrated with databases and customised CRMs for information availability and effective transaction management.

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DATA AND CRM PLATFORMS

The availability of intelligent data is vital for any business to be able to judge the health of its operations. Grassroots offers this and more to clients via customizable CRM solutions capable of collating, processing, and routing data in real time, showcasing every stage of a process lifecycle. These CRM solutions also offer chat and email support capabilities to help clients manage non-voice customer interactions. The functionality of these solutions is not limited to desktops but can be extended to Android mobile devices. Our team is also adept at developing Android apps to manage various customer interfacing processes.

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