Business Consulting

Process transformation and re-engineering for successful businesses.

We take pride in investing in your success.

Grassroots takes a fresh approach to contact center operations consulting as we really listen, provide unbiased feedback and analysis and deliver high value results focussed on our client needs. We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams using our proven methodologies and industry specific domain expertise.

The offerings under our Operations consulting include:

  • Business Process Re-engineering
  • Driving Cost Optimization Benefits
  • Driving Cost Optimization Benefits
  • Six Sigma & Lean Projects
  • Benchmarking

We understand that setting-up and operating a BPO is fraught with challenges, and hence we created a model and methodology that brings all the benefits of outsourcing and minimizes the risks of being on your own. Our objective is to help companies set up their BPOs, build and deploy a solution or establish captive operations quickly and efficiently under BOT model. Having strong industry, domain knowledge and experienced the BPO industry for over a decade, our experts come with an immense understanding of the ITES industry.

The team brings robust ITES experience that is leveraged by providing technology consulting to the Industry. We provide platforms and solutions to other BPO organizations to enable the service delivery for their clients. We partner with other BPO organizations to understand their requirements and provide voice and data platforms, customized CRM applications and tools.