Abhay is a 20 years experienced IT professional and the architect behind Grassroots BPO – ITES – enabling the business with technology backbone. Abhay has worked on numerous projects in heterogeneous environment, especially on Technology Architecture; Integrating Data, Voice, CRM, Dialer, ACD, Voice Recording and Telephony platforms. He is also a pioneer in working on platforms that OEMs have documented for performance benchmarking. Also brings to the table ROI perspective for each technology investment, exposure to BPO processes, standards and methodologies. Before venturing into entrepreneurship, Abhay has served various IT roles at Infosys BPO, Minacs, 24/7 Customer.